# I can't find my problem

If you can't find your issue in the page list or those instructions didn't help you, feel free to reach out so we can help you resolve it: you can do it privately by visiting our [support](https://support.joinbattlebit.com) or publicly by making a post in [#support-hub](https://discord.com/channels/303681520202285057/1203040192651468951) forum of [our Discord server](https://discord.gg/battlebit).

<details>

<summary>I want to ask for help privately (support)</summary>

In order for us to help you, we need to analyze your system dumps and game logs. \
You can provide them by downloading and launching [Logs Collector Batch Script](https://github.com/livingflore/BattleBitEACFix/releases/latest/download/BattleBitLogsCollector.bat). After it's finished, an archive named `BattleBit Logs.zip` should appear at your desktop, please add it as an attachment with the email you send to us. Don't forget to describe your problem (with the screenshot of an error if there is one).

Notice that it might take some time for us to analyze your issue, thank you in advance for your patience.

</details>

<details>

<summary>I want to ask for help publicly (in Discord)</summary>

When asking for help, please attach next files (as required):

1. Screenshot of the error (if there is one);
2. `service.log` file

   * Windows:

   <pre data-full-width="false"><code>%appdata%\EasyAntiCheat
   </code></pre>

   * Linux (Proton):

   <pre data-full-width="false"><code>~/.local/share/Steam/steamapps/compatdata/671860/pfx/drive_c/users/steamuser/AppData/Roaming/EasyAntiCheat
   </code></pre>
3. `loader.log` file

   * Windows:

   <pre data-full-width="false"><code>%appdata%\EasyAntiCheat\43ed9a4620fa486994c0b368cce73b5d\315826d981f4480aa6155e32d71b0d3b
   </code></pre>

   * Linux (Proton):

   <pre data-full-width="false"><code>~/.local/share/Steam/steamapps/compatdata/671860/pfx/drive_c/users/steamuser/AppData/Roaming/EasyAntiCheat/43ed9a4620fa486994c0b368cce73b5d/315826d981f4480aa6155e32d71b0d3b
   </code></pre>
4. `Player.log / Player-prev.log` file

   * Windows:

   <pre data-full-width="false"><code>C:\Users\%username%\AppData\LocalLow\BattleBitDevTeam\BattleBit\
   </code></pre>

   * Linux (Proton):

   <pre data-full-width="false"><code>~/.local/share/Steam/steamapps/compatdata/671860/pfx/drive_c/users/steamuser/AppData/LocalLow/BattleBitDevTeam/BattleBit
   </code></pre>

To navigate to the required folders:

* On Windows, press Win+R and paste the needed path to access the folder.
* On Linux, use the terminal or a file explorer GUI to navigate to the specified path.

The Linux paths are only there if you use Proton with Steam, otherwise you can use a command like `find ~/ -name player.log` to find needed file.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.joinbattlebit.com/i-cant-find-my-problem.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.