BattleBit Troubleshooting
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  • ❗I can't find my problem
  • 🛡️EAC
    • Make sure you have installed EasyAntiCheat and run the game with it.
    • You were kicked by anti cheat.
    • Untrusted system file
    • Game Security Violation Detected
    • Unknown file version
    • Launch Error - Easy Anti-Cheat is not installed.
    • Launch Error - StartService EasyAntiCheat_EOSSys failed with 5.
    • Launch Error - CreateFile failed with 32.
  • 💥Crashes
    • Launch from Steam
    • The application was unable to start correctly (0xc0000005).
    • Wrong resolution
    • BSoD on game launch (139)
  • 🛑Game errors
    • Visual C++ 2015 is missing.
    • Family share is not supported.
    • Can't authenticate user
    • Invalid clan photo
  • 🌐Connectivity
    • "Connecting to Master Server..."
    • Invalid IPv6
    • Reporting connectivity issue
  • 📑Other
    • Running sfc/dism
    • Saving all your settings in one file
    • Increasing Virtual Memory
  • 📨How to contact us (ModMail)
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I can't find my problem

Last updated 3 months ago

If you can't find your issue in the page list or those instructions didn't help you, feel free to reach out so we can help you resolve it: you can do it privately by visiting our or publicly by making a post in forum of .

I want to ask for help privately (email support)

In order for us to help you, we need to analyze your system dumps and game logs. You can provide them by downloading and launching . After it's finished, an archive named BattleBit Logs.zip should appear at your desktop, please add it as an attachment with the email you send to us. Don't forget to describe your problem (with the screenshot of an error if there is one).

Notice that it might take some time for us to analyze your issue, thank you in advance for your patience.

I want to ask for help publicly (in Discord)

When asking for help, please attach next files (as required):

  1. Screenshot of the error (if there is one);

  2. service.log file

    • Windows:

    %appdata%\EasyAntiCheat
    • Linux (Proton):

    ~/.local/share/Steam/steamapps/compatdata/671860/pfx/drive_c/users/steamuser/AppData/Roaming/EasyAntiCheat
  3. loader.log file

    • Windows:

    %appdata%\EasyAntiCheat\43ed9a4620fa486994c0b368cce73b5d\315826d981f4480aa6155e32d71b0d3b
    • Linux (Proton):

    ~/.local/share/Steam/steamapps/compatdata/671860/pfx/drive_c/users/steamuser/AppData/Roaming/EasyAntiCheat/43ed9a4620fa486994c0b368cce73b5d/315826d981f4480aa6155e32d71b0d3b
  4. Player.log / Player-prev.log file

    • Windows:

    C:\Users\%username%\AppData\LocalLow\BattleBitDevTeam\BattleBit\
    • Linux (Proton):

    ~/.local/share/Steam/steamapps/compatdata/671860/pfx/drive_c/users/steamuser/AppData/LocalLow/BattleBitDevTeam/BattleBit

To navigate to the required folders:

  • On Windows, press Win+R and paste the needed path to access the folder.

  • On Linux, use the terminal or a file explorer GUI to navigate to the specified path.

The Linux paths are only there if you use Proton with Steam, otherwise you can use a command like find ~/ -name player.log to find needed file.

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