# Can't authenticate user

{% hint style="info" %}
This error may occur if Steam is down. To check it, visit [Steam Status](https://steamstat.us/) page.
{% endhint %}

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If you restarted your steam and relaunched the game but still experience this, you might try few more things:

1. Log out and log in in Steam.
2. Reinstall the game.
3. Check your connectivity. If you are sure that it is fine, [report a connectivity issue](/connectivity/reporting-connectivity-issue.md).


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