# Reporting connectivity issue

If you experience any kind of connectivity issues (high ping, rubber banding, packet loss/no hit registration, etc), please clarify that it's not caused by the following things:

* Instability of your connection: using Wi-Fi, mobile hotspot with low bandwidth;
* Firewall rules: antivirus and/or hardware solutions (pi-hole, pfSense, IPFire, etc);
* Maintenance from your ISP;
* Playing with 2+ people from the same network:
  * If you're playing BattleBit with 2 or more people that are connected simultaneously to the same network, you might experience connectivity issue that expresses in rubber banding or stutters. This happening due to server side firewall restriction. To fix this, please use [Cloudflare WARP](https://one.one.one.one/) or private VPN.

If you believe that it is indeed caused by the server side issues, please [file a ticket](https://support.joinbattlebit.com/tickets/new?category=TECHNICAL_SUPPORT) so we can help.

**Please Note:** *Filing a report may require us to ask for your IP Address in order to identify traffic to our servers to help resolve any issues.*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.joinbattlebit.com/connectivity/reporting-connectivity-issue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.